Most items are despatched within 24-48 hours. For green and violet pre-inked stamps please allow 5-7 days.
In case of wrong delivery or damaged goods we grant a right of return within two weeks of delivery. All products with a clear error will be replaced at no extra cost to the customer.
Goods without an error/damage cannot be returned unless we agree to do so, whereby a minimum charge of 25% of the total value of the goods will be charged to the customer.
Compensation for any damage is limited to 50% of the total value of the goods.
All goods should be returned via an insured, traceable service to: Rubber Stamps Online UK
26 Morgan Street, Caerphilly, CF83 3FQ
Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Please allow 14 days for refunds to be processed and credited to your card if applicable.
Checklist for returning items
Contact us to request permission to return the goods.
Goods should be returned via an insured, traceable service.
Please make sure goods are securely packaged to avoid damage in transit.
Returning Faulty Goods after returns period*
Should a fault develop with a product you purchased from us within the first year of ownership please contact us on 029 2088 6485. Please have your invoice number ready together with details of the fault and we will then advise you how to proceed.
This is to ensure that experience using the website is the best possible.
You can find out more about the cookies we use by reading our cookie declaration.
What are cookies? Cookies are small files stored in your web browser to help the website interact with you. Without cookies, every time you visit a new page the website thinks you are a new visitor. This would mean for example shopping baskets would empty each time you clicked onto a new page. If you would like to read more about cookies , Wikipedia has a detailed article.
What if I do not want cookies stored on my browser? You can block cookies via your web browser. You can find out specific instructions for your browser via Google. Please note though we provide no guarantee against unexpected results should you choose to block cookies on this website.
What cookies do you store on my browser? Details of the cookies we use on this site are listed below:
CookieMessage - This records the answer you gave regarding accepting our cookies. Without this the cookie notification would pop up every time you went to a new page. Expires in 180 days
PHPSESSID - Allows the website to function correctly such as retaining a shopping basket. Expires when browser shutdown.
trackingcode - If you visited us by clicking on a link on a site e.g. an advert. We sometimes store the origin of your click so we can monitor which marketing is most effective.
webshop_basket_uid - Used to store the clients shopping basket items so they basket can be restored when they re-visit a site
Occasionally the way third-party add-ons store cookies change. Because of this the list above may not always contain an exhaustive list of the cookies which are saved. We do regularly audit the cookies stored as a result of visiting our website.