Most items are despatched within 24-48 hours. For green and violet pre-inked stamps please allow 5-7 days.
In case of wrong delivery or damaged goods we grant a right of return within two weeks of delivery. All products with a clear error will be replaced at no extra cost to the customer.
Goods without an error/damage cannot be returned unless we agree to do so, whereby a minimum charge of 25% of the total value of the goods will be charged to the customer.
Compensation for any damage is limited to 50% of the total value of the goods.
All goods should be returned via an insured, traceable service to: Rubber Stamps Online UK
26 Morgan Street, Caerphilly, CF83 3FQ
Please be aware that return postage fees cannot be refunded unless the reason for the return of the goods was due to an error made by us. If the error is ours we will then refund postage costs up to a maximum of the postage price you originally paid on your order. Please allow 14 days for refunds to be processed and credited to your card if applicable.
Checklist for returning items
- Contact us to request permission to return the goods.
- Goods should be returned via an insured, traceable service.
- Please make sure goods are securely packaged to avoid damage in transit.
- Returning Faulty Goods after returns period*
Should a fault develop with a product you purchased from us within the first year of ownership please contact us on 029 2088 6485. Please have your invoice number ready together with details of the fault and we will then advise you how to proceed.